Hi- I know it’s a really busy time but I’ve been trying to get this issue resolved for 4+ months with no luck. Here’s my last shot.
In early 2017 I created a binance account and bought some ADA/BNB and never really checked it until Jan 2021. I can still log into the binance account because I have my orig logon info, google 2fa set up, and a sms number registered with the account.
Apparently after 6months of inactivity the email address I registered with Binance had expired. This was the email I used to get my withdraw pins. Because I can’t get withdraw pins, I cannot make withdraws.
To set up a new email I need to be verified. Binance will not verify me since I am a US citizen.
All I would like to do is get my coins moved from Binance to BinanceUS so I can withdraw them. I have tried to contact both Binance and BinanceUS but neither are able to assist apparently. I was told my coins were “safe” but I literally can’t withdraw them.
I’m not here to bash binance or to bring them negative attention but I do need help with this and I do not feel like I was getting the required level of support in my emails to resolve this. Is anyone here familiar with the process or able to share their experience? Thank you
edit–Thank you so much to everyone who is commenting/upvoting for visibility!! I really appreciate the attention people are showing this post. I’ll go through the comments and try some of the methods after work. This really is a great community.
**Update- 4/19/2021- A binance mod commented on my post in /binance. I have since provided them with my username and email. I was told they would speak with the risk team to assess.**
**4/20/21 – Waiting on response from Binance reddit mod (fair given time zone differences) I will patiently wait a few days to see what happens. In the meantime I started binanceUS kyc verification**
**Here’s my twitter post** [**https://twitter.com/larryth32804599/status/1384318043912867842**](https://twitter.com/larryth32804599/status/1384318043912867842)